Refund Policy

Last updated: August 11, 2026

Ruligent's paid plans (Founder at $49/mo, Operator at $199/mo, Business at $499/mo) are monthly subscriptions billed in advance through Stripe. This policy explains when we refund and how to ask.

1. Cancellation

You can cancel any time from the dashboard's Billing page. Cancellation takes effect at the end of the current billing period — you keep your paid plan's features and limits until then, after which your organization returns to the Free plan. By default we do not issue partial-month refunds for time remaining after cancellation.

2. 14-day refund for first-time purchases

If it is your organization's first purchase of Founder, Operator, or Business and Ruligent is not what you expected, we will refund the first payment in full — just ask within 14 days of the charge. This applies once per organization per plan tier and is not available for renewals.

3. Billing errors

If we charge you incorrectly — a duplicate charge, a charge after cancellation, a wrong amount — we will correct it and refund the difference in full, regardless of when you notice it. Tell us and we will fix it.

4. How to request a refund

Email www.ruligent.com/contact from the email address on your account, with your organization name and the approximate charge date. We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

5. The fine print

• Refunds are issued in the currency and amount of the original charge; we cannot control exchange-rate differences or bank fees.
• Accounts terminated for violating the Acceptable Use Policy are not eligible for refunds, except where required by law.
• Nothing in this policy limits refund rights you have under mandatory consumer-protection law in your jurisdiction.
• Enterprise agreements may specify different refund terms; the signed agreement controls.